Call for Wine FAQs

FAQs



What is Call for Wine?
Call for Wine is a fully transparent telesales service company specializing in helping wineries connect directly with existing and new retail customers.

How does Call for Wine differ from other telemarketing companies?
Call for Wine builds and manages dedicated inside sales teams exclusive to the wine industry.

What is your average order size?
Call for Wine’s average order size is $250 - $275.

What is your conversion rate?
Call for Wine’s conversion rate is 17%.

What hours do the representatives call?
Call for Wine sales representatives call as follows (all hours are PST):

How many calls does a representative make in a day?
Call for Wine representatives can make up to 200 - 250 calls per day.

How do I import contacts?
Call for Wine can use Tab Delimited or Excel files to import into our CRM.

How does Call for Wine edit an existing contact?
Call for Wine does ongoing database clean-up and profiling as calls are made. With every order, customer information is verified and updated.

Is the contact information given to Call for Wine kept private?
Call for Wine does not sell or offer your list to anyone, at anytime. All data is held on a secure, dedicated server with double redundancy.

Can my customers opt-out of receiving future calls?
Call for Wine maintains a Do Not Call list by law and we immediately remove any customer who requests to be removed.

How can I learn more about how to get started with Call for Wine?
Please contact Amy Decoux, Marketing Assistant: info@callforwine.com or (510) 250-6306.