FAQ
Frequently Asked Questions
What is Call for Wine?
How does Call for Wine differ from other “telemarketing” companies?
What is your average order size?
What is your conversion rate?
What hours do the representatives call?
How many calls does a representative make in a day?
How do I import contacts?
How does Call for Wine edit an existing contact?
Is the contact information given to Call for Wine kept private?
Can my customers opt-out of receiving future calls?
How can I learn more about how to get started with Call for Wine?
What is Call for Wine?
Call for Wine provides winery clients with outbound hospitality services, which is one of the most effective and profitable direct to consumer channels for selling wine. We also help create long-term relationships with your wine club members and winery customers.
How does Call for Wine differ from other “telemarketing” companies?
We’ve chosen the term “outbound hospitality” because our service is just that. We are an extension of your guest’s tasting room experience.
Call for Wine focuses on building long lasting client relationships. We begin every winery client relationship by identifying expectations. We provide clients with reports that keep them informed about how each sales campaign is performing, as well as recommendations to boost sales. We have a quality assurance program that monitors Key Performance Indicators which ensures we are delivering the greatest results possible. Our sales representatives participate in an ongoing professional development program, including the WISE™ certified training.
What is your average order size?
Our average order size is $325 - $350.
What is your conversion rate?
Outbound Hospitality has one of the highest sales conversion rates of any Direct to Consumer channel – far exceeding email and direct mail. We consistently monitor our client’s Key Performance Indicators as part of our quality assurance program.
What hours do your representatives call customers?
Our sales representatives make calls during the following hours (all hours are PST):
- Monday 12:00pm – 8:30pm
- Tuesday 12:00pm – 8:30pm
- Wednesday 12:00pm – 8:30pm
- Thursday 12:00pm – 8:30pm
- Friday 8:00am – 5:00pm
- Saturday - Holiday Season
Part of our services include developing a sales call strategy that meets the winery client’s database needs. The times selected for your winery are based upon the location of those on the list provided. We call Monday through Friday and during high season times of the year we also call on Saturday.
How many calls does a single representative make in a day?
Our representatives average 200 - 250 calls per day.
How do I import contacts?
We can accept Tab Delimited or Excel files for import into our CRM system.
How does Call for Wine edit an existing contact?
The success of an outbound hospitality program is dependent upon list quality. At Call for Wine we manage the database by conducting constant clean-up and profiling as the calls are made. With each order, customer information is verified and updated.
Does the contact information given to Call for Wine remain private?
We do not sell or offer your list to anyone, at anytime. All data is housed on a secure, dedicated server with double redundancy.
Can my customers opt-out of receiving future calls?
By law we must maintain a Do Not Call list. We immediately remove any customer who requests to be removed.
Get Started With Call for Wine Today!
Please contact
Mark Parton
Vice President Outbound Hospitality
info@callforwine.com
(510) 250-6300
